Purpose
Translate the CBCS IT service management guidance into a testable BCMS requirement for service support, control and continuity of IT services.
Normative
Bitkaya shall maintain IT service management practices that define service levels, support and deliver functions, asset and configuration control, backup and restore, third-party service management, user and IT training, financial transparency and audit.
Descriptive
This requirement captures the ITSM provisions, including management oversight, critical business service levels, support processes, IT asset and configuration management, physical environment control, infrastructure monitoring, backup and restoration, third-party services, IT financials, training and audit.
Source reference: Provisions and Guidelines for Information Technology Service Management.
Assurance Assertions
- IT service levels for critical functions are defined and monitored.
- IT assets, configuration, backup and restoration are controlled.
- IT service changes and third-party support are subject to oversight.
Relationships
- Source: SRC-IT-001 CBCS IT Governance, Security, Continuity and Testing Guidelines
- Policy: POL-IT-001 IT and Cybersecurity Manual
- Process: PRC-RSA-001 Resilience Systems and Assurance
- Procedure: PROC-IT-003 Maintain IT Service Management
- Control: CTRL-IT-003 Ensure IT Service Management Is Maintained
- Systems: SYS-KYT-001 Crystal Intelligence Blockchain Analytics, SYS-IT-001 Odoo Automated Compliance Monitoring
- Publications: PUB-KYT-002 Crystal Intelligence Calibration and Change Record, PUB-IT-001 Automated Compliance Monitoring Controls in Odoo SOP, PUB-TRAIN-002 Compliance Department Training, PUB-TRAIN-005 IT Compliance Training, PUB-KYT-001 Odoo Pre-Trade and Post-Trade KYT Controls SOP, PUB-OTC-001 Bitkaya Principal OTC Service Flows Memo
Assurance
- Source verified: yes
- Implementation linked: yes
- Wording unambiguous: review
History
- 2026-07-26: Created from SRC-IT-001.
- 2026-07-26: Linked to the IT process, procedure and control set.
- 2026-07-26: Added the missing IT policy metadata mapping.